Loyalty Reporting Bug/Error - Discrepancy in Levels

[SVLFever]

We are starting to work on our holiday gifts for our Loyalty members, and in doing so, we ordered the number of gifts that appear in the LOYALTY>OVERVIEW screen.  When we select the three dots next to each of these numbers though, a new report will open up with the "view current members".

The number of customers in the "View Current Members" report will NOT match the previous screen.   You can see this summarized here - 

We have also made a screen recorder showing this in real time at Screen Recording Of Loyalty Report Issue 

Anyone else seeing this? 

[Sammie_C]

I appreciate you pointing this out, @SVLFever. Thank you for the thorough image and screenshot, as well!

In all honestly, I am not super familiar with this aspect of the Loyalty Report. If this seems to be an issue you are experiencing, I can definitely can get this escalated to our Engineers to take a look.

A quick question first though, are all of your Filtered Results turned off? As well as, do you know if this has been occurring for a while, or is it something that you have just noticed?

[SVLFever]

HI @Sammie_C .  Yes, from what I can tell there is no filter affecting the results.   We just noticed it because of what we were trying to do with our customers, so I can't say for how certain it has been incorrect.

Yes, if you could escalate that would be great.  I think something is wrong.

Thanks for your help!