Square Champion

Issue with "Reply via Square" on Mobile via Email

Hi everyone, I've had an issue for awhile now where if I click "reply via square" button (below) from a customer message on my phone, my Square app opens but I get the error "Could not load messages, please try again". The same thing happens if I switch the POS mode or location in the app, I understand I can reply to the email but I usually need to see the conversation history, so I have to wait to get back to a computer.

 

Anyone else having this issue/have advice?CleanShot 2026-02-06 at 12.27.33@2x.png

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Square Champion

I’ve had this issue! 

Usually because the message was sent to a different location so I have to switch to that location to see the full thread under messages. Actually happened just today! 

I was logged in to our Ventura shop and got the notification but it came up an error message. I then switched locations and found the thread just fine 🙂 

Lovewell Tea & Coffee//
Ventura, Ca


https://www.lovewellteaandcoffee.com/
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Square Champion

So odd that's what I figured but isn't working for me!

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