Subject: Restrict Loyalty Reward Redemption to Coffee & Tea Category Only
Hi Support,
We use loyalty coffee cards where customers receive a free coffee after purchasing eight coffees.
We're having an issue with how the loyalty reward is currently applied.
At the moment, customers may order takeaway or dine in, then present their loyalty card afterwards, requiring staff to void or discount the free coffee. If staff aren't careful, the free coffee redemption can accidentally be applied against the entire bill, rather than just the coffee item. Unfortunately, this has happened several times.
We've looked at the existing options, but neither solves the problem:
- Applying the reward to a category automatically means every coffee sale receives the discount, which is not the intended behaviour.
- Using the maximum discount setting still allows discounts to be applied incorrectly and doesn't prevent the reward from affecting the wrong items.
What we'd like
We would like the free coffee redemption to be restricted to a specific item category, such as Coffee & Tea.
For example:
- ✅ If a coffee or tea is selected, the free redemption can be applied.
- ❌ If a cake, meal, or any other item is selected, the system should not allow the redemption.
This would prevent accidental discounts from being applied to the wrong items or to the entire transaction while ensuring the loyalty reward is only redeemed for eligible beverages.
Is there a setting or configuration that can achieve this?
Thank you.
