Email Font Colors Removed?

[guesthouse]

I’m reaching out because I’m running into an issue with Square’s email campaign editor. In the past, I was able to change the font color to match my theme—I often used white text for a cleaner, branded look. However, as of today, I can’t seem to change the font color anymore. The only option available now is black.

I can still adjust the font size to Header 1 or Header 2, and I can change the font style itself, but the color option seems to have completely disappeared.

Has anyone else experienced this? Is there a setting I’m missing, or did Square remove this customization option? Any tips or workarounds would be greatly appreciated!

Thanks in advance for the help!

[Sean10]

Came here to 2nd this problem - Spoke with an agent via Chat & they said the option is not available right now. It was available as recently as 2 weeks ago - Seems like a crazy thing to get rid of - Especially since I can change the color of the text on this message, but not the marketing platform we pay for lol!

[SwampRabbitCafe]

We also noticed this issue. Haven't reached out to our rep about it yet but hoping for a fix or answer! It's a strange thing to suddenly remove

[Shawnmarie1]

How do you have a rep? I'm tired of paying for a service (8 years) and having my emails questions replied to in a generic cut and paste fashion and never any real help - no rep, no phone #. 

[541tremds]

yes, we pay for this email marketing feature and breaking it up with color makes it not look so long and boring.  Not happy about this Square!!

[Annalee]

Same issue here. I'm requesting a refund for the payments I've made for marketing campaigns.

[Laurie_]

Hi @guesthouse, @Sean10, @SwampRabbitCafe, @541tremds, and @Annalee!

Thank you so much for your feedback!

We understand that the recent change removing font color customization in email marketing campaigns has caused some inconvenience and we truly appreciate you sharing your thoughts.

We're always working on new ways to better support you and your business, and your feedback is being taken into consideration.

We’re grateful for your continued use of Square and Email Marketing. 

[CarolynK]

Is there any plan to add back the font color option? It is quite strange for a marketing tool not to be able to fully align with a brand. Thank you.

[TheWickedWolf]

Please bring back the font color customization soon, it is badly needed. Thank you! 

[Wormbeard]

What a pointless contribution Laurie, say you’re grateful but offer nothing to fix it

you all intentionally made a frustrating platform worse, why did you make this decision? What efficiency did it create for you? Do we get a discount? 

this is real businesses and you’re further making your own product cheap as hell man 

[RBTGames2020]

Hey Laurie. I need to send out an email today. Get this fixed by 5m please. Thanks.

[VanKalkerFarms]

Honestly, that is pretty funny.  Demanding that a Square community support person get the dev team to change something by a deadline of a few hours. At least you did say please.

[JTPets]

You miss all the shots you don't take 😜

[BreadandButter]

I second everyone else complaining about this. This is nuts to not be able to control our text colors in emails!

[PocketLounge]

Yes, this is crazy. Allow customization of all color and HTML tables and columns.

[Jennyb915]

1000% agree! Why was this option removed? It's a significant feature on any other email platform out there (such as MailChimp). This is a significant downgrade on Square's part!

[Shawnmarie1]

It's September and still can only use black - I copied a previous template and still can't change it - so much for "marketing"! Absolutely absurd, I guess it's time to stop paying for the service!

[TheRealChipA]

To everyone following this thread.  Here is a link to a feature request that was submitted requesting this change.  I upvoted it and added comments, but figured others might want to do so as well.  I'm not a fan of preaching to Square or anyone, but I agree with the basic request so I can support it.  The more people who upvote it, and who add HELPFUL comments and not just general complaints, the better the chance that it will be scheduled to get corrected.

[VanKalkerFarms]

Kudos for finding the feature request.

Seems like a pretty valid request, especially since it was there before.