wont accept post code

[greenwoodbar58]

Hi

When Verifying your identity  my postcode is not accepted.  What do I do?  I'm in Queensland

[Laurie_]

Hi there @greenwoodbard58,

Sorry to hear you're running into this issue in trying to sign up for Square!

When you say your postcode isn't accepted, what happens on your end? Is there an error message that appears on the signup page?

The only thing that comes to mind here is that sometimes verification can fail if you have had an address change within the last 6 months. If this is the case, we recommend using your previous address in the event your information is yet to be updated via government databases.

We've also included the common reasons you mail fail to verify your identity here. I also want to ensure you're signing up for an Australian account so I've included a link to the Australian signup page here.

Let me know how you go here on your end!

[Mizi]

Hi Laurie,

I have the same problem and I am in NSW. It is the same postcode I used for Square to post the hardware.

I have read the trouble shooting and nothing regarding this.

[Laurie_]

Hi @Mizi,

Thanks for reaching out to let me know - And sorry you're running into this issue as well!

To help me understand the issue on my end, are you able to send through a screenshot of the error message you're seeing? Additionally, it would be helpful if you could include your AU order number in your reply, so I can take a look.

I'll keep a lookout for your reply here!