why is my soonest delivery date not showing to customers?

Hi, this is my first time here and first post. Can't find anything on boards to help. So, my problem is that I've just published my site and then went online to run a sale. I set the delivery service to once a week (every Thursday), but the delivery option showing when I try and order something for delivery only starts with Thur 11th March. I want it to be this coming Thursday - 3rd March - for my first order cycle. Why is this not possible? Any help appreciated

Thanks

569 Views
Message 1 of 2
Report
1 REPLY 1
Admin

Hi @Liliwen, welcome to the Seller Community 👋

 

Did you set a prep time by any chance? This, combine with the delivery hours, could affect when the first delivery slot is assigned. If you can let me know a bit more information about the currently delivery settings, I can definitely try to replicate it on my end here and see what might be causing issue.

Tra | she/her
Community Program Manager, Square
557 Views
Message 2 of 2
Report