locked out need four digit code

[AudreyNonnymus]

Hi - am new to Square, using it for a contributions to a charitable group. I added a Team Member so someone else could take payments. Am now unable to move forward or back unless I enter a 4 digit code. 4 digit code?? I've missed this somehow. Not being given any options. I've tried uninstalling and re-installing app twice but it just brings me straight back to demand for a 4 digit code I do not have. Please heeeelp, Square reader is about to be drop-kicked across Clapham Common....

[k_atie · Accepted solution]

Heya @AudreyNonnymus, thank you for your post! I hope I got to your post on time before your reader ended up being kicked out the window. 😅

It sounds like the team passcode was activated. You can change this directly within your Point of Sale app. Note: Disabling passcodes will prevent team members from logging in to the point of sale with a team passcode or personal passcode.

1. From the navigation menu, tap More.
2. Tap Settings > Security > Passcodes.
3. Toggle off Allow Team Passcode.

If you don’t remember your passcode, it can be found in your profile from the Team tab of your online Square Dashboard.

Hope this helps!

[k_atie · Accepted solution]

Heya @AudreyNonnymus, thank you for your post! I hope I got to your post on time before your reader ended up being kicked out the window. 😅

It sounds like the team passcode was activated. You can change this directly within your Point of Sale app. Note: Disabling passcodes will prevent team members from logging in to the point of sale with a team passcode or personal passcode.

1. From the navigation menu, tap More.
2. Tap Settings > Security > Passcodes.
3. Toggle off Allow Team Passcode.

If you don’t remember your passcode, it can be found in your profile from the Team tab of your online Square Dashboard.

Hope this helps!

[AudreyNonnymus · Accepted solution]

Ahhh - it does help! I finally managed to sort this out. Reader is still intact!! Thank you very much Skyler, I hope you have a good evening x