Why is the battery on my hardware not holding ?

[OMG666]

• Every morning dead battery, keep it always on charger or don’t take clients money. Your choice? 

The title of this thread has been edited from the original: Why battery is *******

[Lou8 · Accepted solution]

Hi @OMG666 , thanks for posting on the Community.

I'm sorry to hear you're having issues with the battery of your Square hardware. Could you confirm which hardware you are using exactly ? In the meantime, you can try the following troubleshooting steps:

• make sure your hardware or app is up to date,
• perform a factory reset on your hardware (make sure you don't have offline payments before proceeding),
• use a different charger,
• plug the charger into a different socket.

If you continue to experience the same issues after trying these steps, I invite you to contact our Support Team by email or phone to verify if you are eligible for a warranty exchange. 

[Michael_L]

How old is your device?

Batteries always die after a while if they are used a lot.  If your reader is less than a year old you should contact Square for service, but if you've been using it every day for a while then it will definitely die out.

One thing I've found with mine is that when it is not in use it still tries to find a Bluetooth connection, so if it sits in the box for a week or so then it's 100% dead.  I always plan to charge it or run it plugged in when I'm starting a new event.