Why can't I take selfie after giving permission for camera?

Super frustrated

1,371 Views
Message 1 of 2
Report
1 Solution
Alumni
Solution

Thanks for reaching out to the Community about this @Law169 - Welcome!

 

If you're still having trouble with this, could you let me know what happens when you try to take the Selfie? Are you seeing an error within Square, or on the mobile device itself for example? 

 

Also, if possible, could you try the process again on an alternative device and let me know if you experience the same issue?

 

Keep in mind, when taking the selfie for verification purposes, it's best to take a picture of yourself straight-on in a well-lit room. Excessive shadows and blurriness in your photo will prevent us from accurately matching your photo and ID.

View Solution >

1,353 Views
Message 2 of 2
Report
1 REPLY 1
Alumni
Solution

Thanks for reaching out to the Community about this @Law169 - Welcome!

 

If you're still having trouble with this, could you let me know what happens when you try to take the Selfie? Are you seeing an error within Square, or on the mobile device itself for example? 

 

Also, if possible, could you try the process again on an alternative device and let me know if you experience the same issue?

 

Keep in mind, when taking the selfie for verification purposes, it's best to take a picture of yourself straight-on in a well-lit room. Excessive shadows and blurriness in your photo will prevent us from accurately matching your photo and ID.

1,354 Views
Message 2 of 2
Report