Reverify your business to continue processing payments

[LPCIParent]

New to Square. We are the Parent council group for my kids school. The Square are used to sell items at school functions. 

1. Last month we started getting message: Reverify your business to continue processing payments

There is a blue button 'Reverify my business' at the bottom of the email. When I press it, I get a 404 error. 
How can I reverify my business? Also, I am not the account owner. That is probably the issue. 

Can anyone explain to be what this means? and also does it mean, we cant use square at any events until it is done. I cant find any document or Video on exactly the steps to resolve the issue. thanks

[Sineaid · Accepted solution]

Hi @LPCIParent,

Thanks for your post, and apologies for the delay in getting back to you.

Ordinarily, if additional information is required about an account our team will issue an Information Request. These requests are usually time sensitive, and failure to submit the requested information within the allotted time-frame could result in your account being suspended or deactivated.

I’d recommend that you ask the named account holder to log in via their Square Dashboard, and review any active information requests. They can do this by following the steps below:

- Go to Settings > Account & Settings from your online Square Dashboard.
- Click Information requests.
- Open the request under “Active requests”.

Once the information has been submitted, our team will review the answers and documents provided within two business days.

You can learn more about Information Requests from our support centre, here. 

Hope this helps!