When does stock get decremented?

[alansh]

From the web store, I am just checking to see when stock gets decremented.

Is it when the item/quantity is placed in the basket or when they check out? [I do hope it's the former]

Thanks for any advice

Alan

[tranguyen]

Hey @alansh, thanks for your post! The stock would only be deducted once the customer has completed their purchase. If they have only added the item to their basket and hasn't check out yet, the item will still remain in stock. 

[alansh]

Ouch. That is NOT good. It means we could have people ordering more stock than we have.

Is it possible to change it somehow?

Alan

[tranguyen]

Unfortunately it isn't possible to change it at this point. 

I did a quick test on my end as well and this might help. Let's say two customers add the same amount of items to their basket. If one of them check out first and bought up the whole stock, it should prevent the second customer to check out their basket, since at that point the item would be Sold Out. When the second customer try to check out, they will get a message that the item is out of stock.

While this is not the most elegant solution, it'd still prevent customers from buying more than what you have. 

[alansh]

OK - thank you. As you say, not perfect, but it should do.

I'll make a note in the user manual that I am writing.

thanks

Alan