Hi Square Community,
I'm Eric O'Brien, and I'm excited to join this community of business owners and entrepreneurs.
My Story:
I originally created Customerflows.io out of necessity for my HVAC business, Texas Temp Masters.
I was frustrated with the existing customer engagement tools on the market - they either didn't
have the features I needed or were prohibitively expensive for a small business. So I built
exactly what I wanted, and it worked so well that I turned it into a product for other
businesses facing the same challenges.
About Customerflows.io:
Customerflows.io (https://customerflows.io) is a customer engagement automation platform that
helps businesses automate their review collection, customer communication, and feedback
management.
How We Use Square:
Here's where it gets interesting - we integrate directly with Square to make setup seamless for
business owners. When you connect your Square account to Customerflows, we automatically set up
your SMS and email systems, and create smart landing pages that filter feedback intelligently.
Good reviews get directed to Google, Yelp, or Facebook where they help
your business grow. Less-than-stellar reviews are captured via email so you can address issues
privately before they go public.
For our own billing, we also use Square's payment infrastructure to handle subscriptions with
flexible monthly and annual pricing.
What We Do:
- Automated review requests for Google, Yelp, Facebook, and other platforms
- SMS and email campaigns for customer engagement
- Smart review filtering - good reviews go public, critical feedback stays private
- Quick setup through Square integration - no technical expertise needed
- White-label options for agencies and larger businesses
- Analytics to track customer sentiment and conversion rates
Who We Serve:
Small to medium businesses across industries - restaurants, automotive services, salons,
healthcare providers, retail shops, and more. Basically, any business that wants to grow their
online reputation and keep customers engaged without spending hours on manual outreach.
Looking Forward To:
Connecting with other Square users, learning from this community, and sharing insights on
customer engagement strategies. As someone who built this from a business owner's perspective,
I'm always interested in hearing what challenges other businesses are facing.
Feel free to reach out if you have questions about automating customer communication or
leveraging Square data to improve customer relationships.
Best,
Eric O'Brien
Customerflows
