Shipping Rates not applied

[viddsy]

Hi - I have set up shipping rates for the UK @ £3.95 flat cost . When I put in a UK postcode to get the address in the checkout box - it is telling me that the address is not supported - I have tried with my own postcode to verify and it doesn't work  - any suggestions?

[Emma_]

Hi @viddsy, welcome to the Seller Community!

Can you let me know how you set up your shipping profile? All the information you need to correctly set up a shipping rate is in our Support Centre here. I'll have a further look into it if you send me the link to your Square Online store and your shipping profile setting details. 

[viddsy]

Hi Emma - i have set up a shipping profile for 4 items only - flat rate @£3.95 across the world. The issue here is that when i try to test buy the address comes up as invalid - even when i i add my home address and therefore I cannot get shipping rates added.

my online store is www.bareaway.co.uk

thanks 

[Breffni]

Hey @viddsy, just stepping in for Emma here. 

Thanks for confirming and sending the site - can you please DM me an example postcode I can use for some testing - that way I'll have a better idea of how to resolve this. 

Thanks 🙂 

[viddsy]

Hi Alegra Thank you for replying a post code who tried to order was 79 Elizabeth Drive Forest Hall Newcastle NE12 9QP.

[Breffni]

Thank you @viddsy. 

I did a quick test and I was able to add an item to the basket successfully with the address you provided. 

I did notice that the flat rate that applied was £2.99 rather than £3.95 - did you make some edits here? 

Would it be possible for you to try and check out again from a different browser or device and let me know if it works? 

If not, a screenshot of the error would be great! 

[viddsy]

Hi Alegra thanks very much for checking we have check here on another device and it works.  The shipping price of £2.99 we changed yesterday from £3.95.  Thank you very much for all your help.

Regards

Karen