I honestly don't even know where to post this.
I'm a new business and currently only have one customer who uses Square. They process hundreds of thousands of dollars through Square and recommended I use it too, so I figured I'd give it a try.
My very first transaction caused my account to be locked. I submitted all the requested documents, and Square unlocked it without any issues.
Last night I received another payment for completed work. While I was in my account, I noticed the Square Savings account offering 3.5% APY, so I decided to open one. As soon as I tried, my account was locked again.
Then I received an email saying Square had blocked a payment to my insurance company because it was suspected to be fraudulent. The email told me to contact support, so I did. Unfortunately, the representative kept discussing everything except the actual email I received, wouldn't answer my questions about why the payment was flagged, and eventually ended the chat.
I'm genuinely confused. Has anyone else experienced something like this with Square? I have provided everything they asked for.
