Hello Community Members,
Is there some kind of magic or secret sauce to dealing with Square support via chat?
Every time I try, it turns into a painful experience. I’m already logged into the dashboard and authenticated, yet I’m still asked to re-verify my name, email, and other details. I understand security and process—but the real issue is that agents keep changing mid-conversation, and I have to repeat everything from scratch each time.
Often, the agent simply says they’re transferring me and then disappears—no acknowledgment, no summary, nothing. In one instance, during a transfer, the chat language even switched to Spanish, forcing me to start an entirely new chat again.
I gave up on calling Square months ago, but today I had a customer issue that required a call—and within minutes, I was already pulling my hair out.
Maybe I’m missing something or doing something wrong, so I’m hoping others here can shed some light on this or share what’s worked for them.
There’s no case ID, no tracking, no continuity, which makes the whole process even more frustrating.
At this point, I’m honestly at my limit trying to work with Square support.
