Power Button

[frances3]

I bought the square reader yesterday but despite charging overnight when pressing the power button there are no lights. I have tried pressing it for 20 seconds but no result at all. The power button has not done anything since I bought it. Any ideas? Thanks

[_Violet]

Hi @frances3 - I'm sorry to hear that this issue with your reader has brought you to the Seller Community.

I suggest starting out with the troubleshooting steps for resetting your Contactless + Chip reader listed here. If this doesn't improve things, please reach out to Support directly by logging into your Square account and heading here for further assistance.

I hope this helps!