Not Available showing in my store

[Trebla]

I setup an item to sell my new book, with 3 postage options. I shared the direct link, and I also embedded it in my Wordpress website. They worked for 2 days with no problems, but now they just show 'Not Available' when anybody tries to order! I didn't think I'd changed anything.

Can somebody help me please?

Thanks,

[Seamus]

Hey @Trebla,

Thanks for getting in touch and sorry to hear you're having trouble with your Online Store!

Without being able to see how your account is set up, it sounds like maybe the item in question may be listed as out of stock in your Square account. Are you able to check the item listing in your Square dashboard and see what the stock level looks like? Also, if you have multiple locations on your Square account, is the item listed as in stock at the location tied to your Online Store?

If this isn't the answer, I recommend giving our support team a call for further help with this one - they'll be able to look into how your account is currently set up and see what might be causing the issue, which is something we're not able to do via our Seller Community forum. You can call on 1800 760 137, lines are open Mon-Fri, 9am-5pm Melbourne time!