My website items are painfully slow to load and preview

[Sarah88]

Hello all, I’m finding when I preview my items that they take forever to load

This is on my PC and IPad…it’s so bad that I may be unable to use the site at all

I’d appreciate any help

https://free-shop-102674.square.site/product/fleecy-jackets/25?cs=true&cst=custom

[Laurie_ · Accepted solution]

Hi @Sarah88,

I'm sorry to hear you're experiencing some delays with your Square Online site!

I appreciate you sharing the URL for your site. I've gone ahead and taken a look from my side and found there was roughly a 3-second delay for the product image to load on individual items pages. As a first step, I would suggest referring to our Square Online Product Images guide to ensure the images you're uploading aren't exceeding the recommended 25 MB limit.

If you find your file sizes are currently exceeding Square's recommendations, you can search for free image compressors online that can help reduce the size of the file to increase loading speeds.

Let me know how you go with the above, and whether the issue persists after checking these details.

[Sarah88]

Thank you, I will update the images and see how it goes…I appreciate your help 🙂

[lawnbrook]

Hi @Sarah88,

I had a quick look today and it seems fine to me. Not sure if you reduced your image sizes, but the ones i checked today were all OK.

Bruce