I am a Square Champion - Ask Me Anything?

[JTPets]

I am a Square Champion, that means I have a great realtionship with both the Seller Community and direct access to some of the Square teams that make the magic happen here. What are the questions you wish you could ask Square? What do you wish Square knew about your business processess or problems, those pain points nobody but you see?

As a Champion I might be able to find the answer, and as a Champion the powers that be might also be reading this thread 🙂

[KristinaSilic21]

hi ,I find it hard when there is no one to talk about our problems. I opened square quite recently and now I want to change my prices and update my services. how to do that that I actually don't have to erase one by one. and although i put up categories my services aren't under any category they are just listed one under another. that looks cheap and its not easy to find what you need. can you help me how to fix it

[JTPets]

This thread should help you with arranging services: https://community.squareup.com/t5/Online-Store/How-to-rearrange-service-display-categories-for-Squar... - I don't use services much overall myself I am a retail sales setup myself.

As for price changes you can edit items by clicking on them in your item catalog and making changes one at a time or exporting your catalog into a xls sheet and edit in bulk.

[PURRCatGrooming]

Hi John, thanks for doing this! 😊

A genuine one that catches me all the time: at checkout I can't add two of the same service in a single transaction. I run Scotland's first cat-only salon, and when a client brings two long-haired cats in together for full grooms, Square won't let me put two of the same full-groom service on one check-out — I have to fully check out the first cat, then start again for the second. It's fiddly and it throws my timings off when they've come in as one booking. If that's something you could flag to the team, or if there's a workaround I've missed, I'd love to know!

While I've got a Champion's ear, two more from me:

1. Any Square features or tips you'd point a seller to for taking payments + managing staff at a live event? I've got a big cat-owner community event this September at a temporary venue, and I always feel like I'm figuring the on-the-day setup out solo.

2. Does Square ever get involved with or support seller-led community events, and if so, who's the right team to speak to? Square's been part of my journey from my mobile-groomer days right through to a full salon on Team + Appointments, so it would mean a lot.

Thanks so much, as a fellow pet business, I really appreciate you doing this! 🐾

[JTPets]

1: You could create an unpriced variation of the service. When you select it, they machine would prompt you for a price.

2: This is something you would need to speak directly to Square for. I am sure they have an events budget. Perhaps some of the field sales agents might be open to an arrangement near you.

[delores0210]

Hello I set up my text message service but I would like more people to opt in ..how do I find the number to send to individuals

[JTPets]

Text marketing isn't in Canada (nudge @tranguyen nudge nudge) but check out this link @delores0210 https://squareup.com/help/us/en/article/7199-get-started-with-text-message-marketing it should help

[BruceWayne1]

Just got the app my third transaction I charged a customer $5.50 instead of $550 didn’t catch it until end of the day and transaction details only shows their last four digits of their credit card number. What should I do?

[JTPets]

Sadly unless you have the customers information there is nothing you can do

[JTPets]

Setting up a loyalty program with Square could have potentially captued the customers phone number allowing a future follow up if something like this happens again

[WordyNikki]

Is there a way to edit option sets without losing the stock history? Situation: someone created an option set for Women's Shoe Sizes and someone else created an option set called Womens Shoe Sizes (see the slight difference there? That pesky apostrophe?). A bunch of items were created using both. It seems that we are stuck with both now, because changing any of those items to the "right" one, or the one we want to continue to use forevermore will recreate those items and lose all the stock history. Are we really just stuck with these two for eternity? It's a nightmare. Ok not really but you know, I'd love to clean it up. Please help!

[JTPets]

I am unaware of any way to merge an item and keep its sales history, This would need to be a feature request to create that abilty.