How to block a full day out on appointments APP

[Sarahjean]

Hi everyone

I'm am still new to SQUARE and am battling to make this work for some areas of my doggy day-care business 

We will be closed on public holidays and I am needing to block those days so customers are not able to book their dogs into care.

I can see how to restrict pick up form our location for online orders from our pet shop but can not find answers to blocking a entire day on the calendar

Any help would be greatly appreciated 

[tomven]

Hi @Sarahjean!

There are a few ways to do this.

Creating a Personal Event (it doesn't display anything to customers, don't worry)

If you're using the Square Appointments app on your phone / tablet, all you need to do is:

1. Tap the '+' icon in the top right of your screen (we use iOS so can't speak to where it might be on Android).
2. Then select 'Create Personal Event'.
3. Put a name in — we normally call it the name of the holiday — ie 'Good Friday'.
4. Toggle the 'All-Day' on.
5. Adjust anything else you wish (ie you can set it to go over a few days / and recurring if its the same each year, unlike Good Friday unfortunately!).
6. Then ensure the toggle is on for 'Block Off Time as Busy'.
7. This will close your book for that period.

Make a one-time change to your opening hours

1. Click the 3 dots '...' in the top left of your app screen (iOS)
2. Tap 'Make a one-time change'
3. Select the date period which has the day(s) you want to block out
4. Then adjust each day as required below by changing opening hours or marking whole days to closed

We normally do this at the beginning of each year in our business — check the public holidays ahead and figure out our hours early, then mark the days we'll be closed.

We tend to just use the personal event option as its a bit easier and more visual to staff because it displays the name of the event on the calendar view blocking the day out (the second option isn't as obvious as its just greyed out but doesn't say why).

Hope that helps!