Email link in website does not work

[mushrooms]

Hello,

I've used the button link option and chosen 'email link', entered in our email, 'saved' and 'publish'. 

When i go to the website, the button does nothing. 

Am i missing something or doing something wrong?

Any help is appreciated.

Thank you

[Seamus]

Hey @mushrooms,

Thanks for reaching out and welcome to the community! 

It sounds like it could be something to do with the backend setup - in order to determine a little more about what's happening, are you able to share a link to your website where this button is? 

I'd be happy to take a look and see if I can tell anything based on the website alone, however this may be an issue that requires further help from support - they will be able to take a look into the back end of your website and how it's been set up. If you'd like to contact support, you can call our team on 1800 760 137. Lines are open Mon-Fri, 9am-5pm Melbourne time.

[mushrooms]

Hi, Thanks Seamus,

I've taken it out now and put our email in the body of the text instead. It's not what i was hoping for, but i will call tomorrow to find out more.

Thank you

[Seamus]

@mushrooms let us know if you're able to get a solution - it may help other sellers who see similar issues in the future!