Hi @Brothersofacai - thanks for your post and welcome to the Seller Community 🙂
I'd just like to confirm that I understand your query - you have changed mobile phones and you can no longer connect your Square Reader?
What brand and model of phone do you have now?
You would need to reconnect completely which you would do via the Point of Sale app.
- Tap More.
- Tap Settings > Hardware > Square readers.
- Tap Connect a Reader.
- Tap Pair on the prompt that appears asking you to confirm the Square Reader.
- On Android devices, quickly tap Pair and Pair & connect each time you are prompted until the connection is successful.
- If the connection fails, start the pairing process over and make sure to accept all Pair and Pair & connect prompts within 5 seconds.
Please let me know if these steps work for you.
Breffni
Community Moderator, Ireland, Square
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