why is square deacivating my account??

[shmily]

This is the email i got from them, what did i do wrong??

Hello Shmuel,

We recently sent communications to you regarding the upcoming deactivation of your account.

As a reminder, we reviewed your account, and have unfortunately found activity that violates our Terms of Service including but not limited to the following:

Section 4 General Terms Section 3 Payment Terms

Due to this activity, your account will be deactivated 20 days from today, and we will no longer be able to accept payments related to your business. We are giving you advance notice of this deactivation to allow you time to transition to a new payment processor.

What’s next? After deactivation, you will still have access to view your Square Dashboard, but will no longer be able to process any payment card transactions using Square. Any funds remaining in your Square balance will be returned to your linked bank account.

Automatic deposits: If you receive automatic deposits, this action will not affect your normal payment schedule. Manual deposits: If you receive manual deposits, please contact our Support Team for more information.

While we will no longer be processing your payments, you are free to reach out to alternative payment processors and we encourage you to do so.

If you have any questions, or believe this has been a mistake, please visit our Support Centre. We understand that this decision may cause changes in how you run your business and did not make it lightly.

Sincerely, Square Compliance Team

This is a non-commercial message sent to you by Square, Inc. Email preferences: Please note that you may receive non-commercial email in accordance with your Square Seller Agreement, whether or not you elect to receive promotional email. Privacy and security: Keeping your personal information secure is one of our most important responsibilities. For an explanation of how Square protects your personal information, please visit the Square website to read our Privacy Policy.

[Sammie_C · Accepted solution]

Welcome to the Square Community. I appreciate you reaching out, @shmily.

Here on the Square Community, we unfortunately are unable to look into account specifics. If your account is facing deactivation, we would suggest reaching out to our Square Support team over the phone or through our social media platforms (X, Instagram, or Facebook). 

If you'd like to speak with our Support Team by phone, you can give them a call at 0800 098 8008. They are available weekdays 9 AM to 5 PM. You can also get in touch with our Messaging and Email Support Teams at any time here: squ.re/contact.

I am sorry that I cannot assist here with this inquiry, but those support teams listed above should be able to provide a bit more information on your situation. Please let me know if you have any other questions and I would be happy to help.