Hi @Bushelers. I’m not sure that we can answer this question here in the seller community. But I can think of one possibility. I am a little confused by the word “refund” in the title of this thread, since refund would imply that Square gave you money back. But based on your actual question, I think this is what might have happened.
I assume that you had a Square Loan that you were repaying. Is it possible that that loan matured — ie - that it has been 18 months since the loan was taken out and there was still a balance remaining? If so, according to the loan agreement Square has called the loan due and payable and will take 100% of your balance until it is paid. Also, if they will possible debit the linked checking account for these funds as well, again in accordance with the loan agreement and terms.
You can go to your online dashboard > Banking > Loans. Select the current loan, and scroll down to the activity section. You should see the payment activity there and you can click on any payment to view more detail about it.
Also on that loan page, you can click on the ellipses (…) beside the current loan to view the loan agreement you e-signed.
If none of that helps, then you’ll have to wait until Monday and contact the Loan Department.
Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)
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