Transferring account

[Carl9]

I am trying to transfer my banking and pos account to my wife. She received an email asking her to verify her identity. When she clicks on the button she received a 404 error. In the meantime the debit card has been locked. We have three bank accounts with square and now I am wondering if this is going to be a problem when I try to transfer the other two.

[Tom · Accepted solution]

Hi @Carl9,

Thanks for reaching out. Sorry to hear you're having trouble with your account. For your security, we can’t access and share account-specific details here in the public forum.

If you're still running into any problems with this, I recommend contacting the Customer Success Team directly. An account specialist will review the issue thoroughly and guide you on the next steps.