Transfering funds

[Wolfe27]

I need help. I have called Square, emailed Square, and used their online chat & the answer is the same "You are under review & We are escalating your issue" & then NOTHING happens! I have been trying to get Square to use my verified bank to transfer my money since Dec 21st..it is now Nov 23rd. I call almost every day & get nowhere. I can't even get thru to a supervisor. Square is holding about $700 of my earned money. I do not know what to do. I don't know why they are doing this? I want to so badly return my system, but then I will have no way to take card payments. Can someone help me to find out how to get this issue fixed?

[MayaP · Accepted solution]

Hey @Safestart, I do see our team emailed you a few hours ago explaining what is going on with your account. Please refer to that email for more insight and how this can be resolved. I understand this is frustrating, but there is no further action we can take here in the seller community for this. Thank you for understanding. 

[MayaP]

Hello @Wolfe27, I know access to your funds is crucial, and I am sorry you are having issues with your account. I promise our intention is not to disrupt your business but to make sure our platform is safe for everyone using it. If you have any further questions about any action our Account Services Team has taken you will need to continue to work with support on the matter. For your account security we cannot discuss these details in community. I understand your frustration and greatly appreciate your patience. 

[Safestart]

That is a lie. If they cared about transferring funds you would be able to speak to a manager who could help. Al customer service does is pretend to escalate and then you wait for an email that gives you no information 

[Safestart]

They are holding $17,500 from my business right now. It's crippling us.

[MayaP · Accepted solution]

Hey @Safestart, I do see our team emailed you a few hours ago explaining what is going on with your account. Please refer to that email for more insight and how this can be resolved. I understand this is frustrating, but there is no further action we can take here in the seller community for this. Thank you for understanding. 

[MIYODO]

Square is also holding $7997 of our funds since 4/22/24 and hasn't responded. I contacted chat and was told they were escalating my case and I would be emailed. Still no emails, still under review, how do we actually speak to a live person? This is getting crazy it's also putting us in a bad position waiting for our funds

[Sineaid]

Hi @MIYODO!

I can see that Laurie has replied to you about the same query, here. I'm glad to see it's been resolved! 

Thanks for your patience. 

[Batty1]

Somehow I have managed to lose access to my funds, even though they show in one of our two locations. I cannot move the money to my Square Checking account, or to the second location which has the debit card linked. 4 days of hours on the phone with Chat have yielded no forward movement. It's a very small business, and we just can't go long without those funds.

Can anyone help?

[Laurie_ · Accepted solution]

Hi @Batty1,

While we can't look into your case specifics here on the Seller Community platform, I can help you connect with our phone Support Team using the number listed on your Square account.

Our lines reopen at 6 AM Pacific Time, and our phone team will be available until 6 PM Pacific Time from Monday to Friday. You'll be able to contact your local Support Team at 1-855-700-6000 to resolve this issue.