Square Loans...How long is this going to take?

[Johnnyk180]

How long is this needs work going to stay on my loan metrics? It has been 10 months! A customer mistakenly filed a dispute on 2 invoices. He is an elderly gentleman and was confused. He repaid a new invoice to cover the mistaken dispute and since has been a repeat customer serval times. This is absurd and I've explain this to square and of course get the same script written response everyone else does.

[Minion]

Hey @Johnnyk180 

Sorry to hear about the lack of timeline with the process.  It's the most frustrating things with Square Loans is the uncertainty.  But because of the way the loans work, with "minimal" human overview this is one of the drawbacks.  I want to say I read before in one of the huge loan threads over the years that a few other sellers mentioned somewhere around the year mark for them after their last charge back.  Everyone's business is different and the algorithm is.....unique so I don't think anyone can give you a definite answer. 

[kacey_k]

I remember reading a year as well about this topic awhile back ago.