Have users been getting Square loans as often as before?
If so, what percentage of your previous loan was paid off when you got a new offer compared to now?
Has Square changed the loan offer process?
Iโve had a handful of loan offers the past four years most of which came when the previous loan payoff was in the mid to low 70 percent range.
Iโm currently 79% paid off but I do not have an offer and Square canโt tell me much of anything besides the system is automated.
I do not know if Square has slowed down its offerings or if the criteria has changed. Iโm trying to figure out if I should anticipate another loan offers or if I should plan to move forward without it.
Thanks for writing.
New offers are not automatically extended when a certain percentage of an existing loan is repaid. Keep in mind that we canโt guarantee that another offer will be extended before or after the current plan is complete. Repaying your existing plan does not guarantee that your business will be eligible for another offer.
Please be aware that aspects of your processing history, such as failed debits, chargeback history, and changes to your processing behavior may impact potential future offers. If you become eligible again, weโll notify you directly through email and your Square Dashboard.
Donโt hesitate to contact us directly if you have further questions or concerns.
hi @BG77
For the past year the % paid back seems to average in the mid 80s and up before an offer is extended. There is a ton of other seller feedback in this thread here regarding % paid back and new offers etc. Those do give a slight sign, but its no guarantee and since ever business processes sales differently use caution.
My advice would be to adjust your business accordingly without an offer. Always plan for things not being there and then if/when they show up you can make a decision based on your current needs then.
Best of luck!
Iโm on my 13th loan with Square and this is definitely the longest Iโve ever had to wait. 85% paid back and still no offer.
Thanks for writing.
New offers are not automatically extended when a certain percentage of an existing loan is repaid. Keep in mind that we canโt guarantee that another offer will be extended before or after the current plan is complete. Repaying your existing plan does not guarantee that your business will be eligible for another offer.
Please be aware that aspects of your processing history, such as failed debits, chargeback history, and changes to your processing behavior may impact potential future offers. If you become eligible again, weโll notify you directly through email and your Square Dashboard.
Donโt hesitate to contact us directly if you have further questions or concerns.
Update:
A couple months ago I got a loan offer at 83% paid off. I applied then was denied so I did not get the loan. Square alleges my account is related to another Square account which has been deactivated.
My account is not linked nor associated with any other account. I called Square for weeks to plead my case and let them know the allegations were false. The first couple weeks nobody even answered the phone. Then when I finally got in touch with someone at the loan department they simply told me it was nothing they could do and I needed to contact someone else in a different department whom doesnโt have a phone number; they can only be reached via email.
So I reached out via email and it takes the 3-5 business days to respond so the process is now dragging on for over a month. I tell them the same thing that my account is not linked or associated with any other Square account and they tell me there is nothing they can do because the decision is final.
Ultimately my Square loan was denied due to false information and thereโs nothing anyone can do about it. Based on this Iโd never be eligible for another Square loan if they keep believing my Square account is linked to another account which it is not!
Thatโs bad business! Iโve been considering leaving Square for a different POS system. Combined with the fact nobody can give you any real updates on when youโll get another loan and they canโt help you when something goes wrong with the application process once an offer is received, itโs almost pointless.
Thankfully my business doesnโt absolutely need the Square loan to survive but low rate funding is obviously beneficial. Unfortunately itโs so unpredictable.
This is very bad on Squareโs behalf. Iโd leave Square in a heartbeat.
Hi @BG77 !
Thanks for your post.
I looked into your account and see we have provided you with all the information we have at this time. Keep in mind, your business may become eligible for another offer down the road. At this time, we canโt predict if or when your business may be eligible for an additional Square Loan. We will continue to monitor your account for eligibility and will be sure to notify you by email and in your Square Dashboard if your business becomes eligible for a loan offer at a later time.
If you have additional questions regarding eligibility for a Square Loan, feel free to view our FAQ.
I've also been with square for years and years and am not getting an offer when I previously would have had a new one by now. It's frustrating.
I received my biggest loan to date at 56% . Paid 81% of it off and no new offer yet ๐
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