Hi @beauty0707. All cases are different because all disputes are different. If you haven’t already, you’ll need to reach out to the Loan support folks using this direct contact information. They should be able to assist you. Having said that, since disputes affect your gross card sales ultimately, depending on the total amount of that fraud, it might be a while. I’ve never seen anything in Square help that specifies durations. It depends on how much the fraud impacted your real card processing volume, I would imagine. Hopefully, Loan Support can give you a better idea about your exposure.
Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)
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