Hi there @Yacc
This is not a forum for third-party support. But I think I can help. I'd start by creating a Plaid Portal account. Since I use Plaid for a number of platforms and banks, I have one to help manage my connections. Once you have an account set up, you should be able to contact their customer support folks. There is a variety of reasons why something like this happens, and me trying to guess which one is your issue would be worthless. Hopefully, you can get help this way.
Note that to create an account, you'll need to use your cell phone number.
Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)
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