Well the mystery is solved I suppose. Last JULY square asked me for information on one of our customers and I gave them the information they requested, told me my account was great but that ONE particular customer had a 60k limit. When I asked about the limit they told me in 90 days the limit would fall off if there wasn’t an issue. I asked them if it would affect my eligibility a bunch of times and they told me absolutely not and that my account was in good standing.
SQUARE you lied to me. You lied to me for EIGHT months straight. You told me to continue processing and that my account was in good standing for EIGHT MONTHS and it really was not. You stole from me, essentially. I operated with you as my processor under false pretenses and you kept collecting processing fees. My customer has not done any sort of charge back. They are still our customers.
Square you told me that the limit would fall off. You told me to keep processing and that my account was in good standing. The entire time you kept from me that the limit on one of my hundreds of customers has been keeping me from eligibility with one of the perks of having square. You stole that opportunity from me with lies on the countless times I’ve contacted you.
I will be calling to figure out what I can do to get this limit taken off my account. I have never had one charge back. I have never had one dispute. I have hundreds of happy customers. The limitations page says you will review my account to determine if the limit needs adjusted or released. How long does that take? It has been EIGHT MONTHS since you requested this information from me. EIGHT MONTHS with no issues and YEARS of service and loyalty from my business. I’m disgusted. You lied to me.
