I wasn’t going to write another reply but it seems square is not interested in telling the truth or answering questions.
last JULY square imposed a spending limit on one of my hundreds of customers. I was told that my account was in good standing nothing was affecting my capital eligibility. I paid off my loan in like 7 weeks on August 2nd. The loan was much less than previous with increased sales. The square rep told me in 90 days (October) if no chargebacks etc came up they’d release the limit. October is our off month. I assumed it did. Square told me it would. I hadn’t been offered a new offer. Didn’t know why and square didn’t tell me why. When the eligibility page updated in march I had a needs work by account limits. The new metric. So then I knew what was going on. Contacted square and they told me my account would renew on April 1st which was 6 months (was actually 8). It didn’t. I called and messaged and I got an automated sorry response back but they wouldn’t address the false statements they had previously made. They refuse to answer my reply email. I still have a negative metric bc of ONE transaction of around 3k I had last year on ONE of my customers. I’ve never had a charge back or account issues. Ever. They won’t take that limit off. I told my customer he can’t use his card bc they won’t release the limit. So I only accept other forms of payment from him. Not letting square get those fees then to stiff me in the long run.
the account limits say they are always temporary but at this point it’ll be a year in July and if I don’t renew til October at that point it’ll be 15 months. That is not temporary. I’m convinced supervisors don’t exist at square. They all say they can’t do anything but then what are they there for? May as well be all AI at this point.
