Disputes

[Luck29577]

Hello, I still have in my dashboard Dusputes  that have not been resolved and the initial resolve result dates was March 2023. I cannot get anybody to help me with the issue.  Does anybody else have this problem , what should I do?

[MayaP]

Hello @Luck29577, I am happy to help.  Can you provide a screenshot of what you are seeing?

[Luck29577]

it’s not an option to add screenshot 

[Luck29577]

 

[RobynR]

Thank you for the screenshot, @Luck29577!

Most disputes are resolved within 30 to 60 days, and some may take longer.

You can learn more about filing a dispute on your Square Card here and common questions about Square Card disputes here.

I understand this can be frustrating, and I appreciate your patience. Please let me know if you have any other questions.

[Luck29577]

 

[Luck29577]

 

[Luck29577]

Can you please look into this one as well ? Over a year ago with no resolution 

[Luck29577]

 can someone check on this -   No help from calling or chat 

[frances_a]

Hello @Luck29577 

Looks like you recently joined the Community so I would like to officially welcome you! 

I'm sorry to hear you have not received help on this particular dispute yet. 

It looks like it's been less than 60 days since the dispute was filed. Most disputes are settled within 60 days, but some might take longer. 

Here in the Seller Community, we have no access to your account details and because of this, we are unable to look into account-specific issues. 

We are happy to help guide you to the appropriate resources to answer your questions, but if you need help with a transaction, transfer or dispute, it's best to contact our direct support team directly here.

Thank you ✨

[Luck29577]

Hello if you would read the entire thread-  you would see that someone has helped me before .  Thanks ! 

[frances_a]

Yes, @Luck29577 

Other Community moderators have replied and advised you to check out public help articles. 

However, other Sellers in the Community or Community moderators are unable to access your account details or take action on the account, for such a request, you'll need to reach out to our support team. 

Thank you.

[Luck29577]

 This one too please,,   Should I be given a credit ? 

[Summer2024]

Hi there, @Luck29577! 

Please reach out to our Support Team regarding these disputes. We are unable to take a look at these things on the Community and it is best to reach out to Support to get this issue resolved.