Disputed Credit Card Transactions

[rminchew]

I've been using a Square credit card for business transactions for less than three months and today I noticed two transactions out of nowhere that I've had to dispute.  The system should have flagged these as suspicious and now I'm concerned it will be a long, frustrating experience to be reimbursed.  Anyone have experience with this before?  

[Kassi_ · Accepted solution]

Hey there, @rminchew - 

Welcome to the Community! 

I completely understand your frustration with having to deal with these fraudulent transactions and filing disputes. I can assure you our Security Team take the utmost care at flagging those transactions as soon as possible.

As an added layer of security, I would recommend turning on the transaction notifications for your card. You would get a text whenever the card is used. This Support Article has the steps to enable this through your Dashboard or Point of Sale app. This adds an extra layer of eyes to anything that is missed and I personally use this with my own debit and credit cards. It gives extra peace of mind as well. 

Please let me know if you have any other questions or concerns. I am happy to circle back with you. 

[rminchew]

Kassi,

Thanks for pointing out action I can take.  But what action is Square taking?  "Utmost care"?  What does that mean in terms of taking responsibility and ownership of your failure to flag the transactions?  How are you resolving the issue in a timely and just matter besides passing action to myself and American Express?  I'm not convinces and frankly tired of supporting that 'understands' and adds burden to the user instead of taking the wheels and fixing the problem.  Best, Rosanna