Hey @Stacey861. First, you didn’t mention whether or not you had spoken with the Loan Department directly. But, if you didn’t, here is a link to their contact information.
Secondly, was there ever a time when your husband’s name, SSN, etc, was attached to your Square account? For example, did he by any chance set up the Square account using his SSN or was he in any other way considered a responsible party to your Square account? If so, that is enough for the denial. Hopefully the folks at the loan department can help you resolve this, or at least get you to the correct department to effect whatever legal changes might be needed to ensure he is removed.
Good luck.
Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)
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