CBD program loan restrictions

Kiwismom · ‎05-21-2026

Hi,

Does anyone know if being enrolled in the Square CBD program limit or restrict your eligibility for future Square loan offers? I've had several very frustrating conversations with the Square escalation specialists and can not get a straight answer from anyone.

Papaya · ‎05-22-2026

Hi @Kiwismom !

That’s a great question, I’d be happy to clarify.

We are happy to announce that we’ve recently made changes to our loan program to allow sellers that participate in our CBD program to be eligible for Square Loans. This change does not guarantee loan approval, but we are excited to continue to expand lending access to more sellers with our FDIC-approved bank charter.

If you are not currently eligible for a loan, there may be other aspects of your business that may be impacting your eligibility or approval for a loan. Please check our Square Loan FAQ in our Support Center for more information on loan eligibility. If your business becomes eligible to apply for a loan, we’ll notify you by email and through your Square Dashboard.

Hope that helps, please feel free to reach out to us directly if you have any other questions!

Sky
Square Loans Team
Sign in and click Mark as Best Answer if my reply answers your question.

Square, the Square logo, Square Financial Services, Square Capital, and others are trademarks of Square, Inc. and/or its subsidiaries. Square Financial Services, Inc. is a wholly owned subsidiary of Square, Inc. All loans are issued by Square Financial Services, Inc. a Utah-Chartered Industrial Bank. Member FDIC. Actual fee depends upon payment card processing history, loan amount and other eligibility factors. A minimum payment of 1/18th of the initial loan balance is required every 60 days and full loan repayment is required within 18 months. Loan eligibility is not guaranteed. All loans are subject to credit approval.

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TheRealChipA · ‎05-21-2026

Hi @Kiwismom I'm going to tag one of the Square Loan moderators here. She will be able to assist you. @Abby_M

Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)

Was my post helpful? Take a moment to mark it as a solution. Marked solutions help other sellers find possible resolutions to similar problems. Also, if you find your solution elsewhere (say, through Support), it is helpful to come back to your post and tell us about it, then mark that as a Solution. Solutions are what this Community is all about!

Papaya · ‎05-22-2026

Hi @Kiwismom !

That’s a great question, I’d be happy to clarify.

We are happy to announce that we’ve recently made changes to our loan program to allow sellers that participate in our CBD program to be eligible for Square Loans. This change does not guarantee loan approval, but we are excited to continue to expand lending access to more sellers with our FDIC-approved bank charter.

If you are not currently eligible for a loan, there may be other aspects of your business that may be impacting your eligibility or approval for a loan. Please check our Square Loan FAQ in our Support Center for more information on loan eligibility. If your business becomes eligible to apply for a loan, we’ll notify you by email and through your Square Dashboard.

Hope that helps, please feel free to reach out to us directly if you have any other questions!

Sky
Square Loans Team
Sign in and click Mark as Best Answer if my reply answers your question.

Square, the Square logo, Square Financial Services, Square Capital, and others are trademarks of Square, Inc. and/or its subsidiaries. Square Financial Services, Inc. is a wholly owned subsidiary of Square, Inc. All loans are issued by Square Financial Services, Inc. a Utah-Chartered Industrial Bank. Member FDIC. Actual fee depends upon payment card processing history, loan amount and other eligibility factors. A minimum payment of 1/18th of the initial loan balance is required every 60 days and full loan repayment is required within 18 months. Loan eligibility is not guaranteed. All loans are subject to credit approval.

Soothinghands

Yea, being enrolled in the CBD program makes you ineligible for a loan. However instead of telling us that, I found out through calling and talking to different people in the loan department. After I unenrolled from the program they paused my funds transfer without warning or notice. I did not sell weed I only used the CBD oil as an add on with my massage practice. They forced me to take the work CBD off of my website( that is not through Squarespace) before releasing my money. They also did not tell me that either I had to call in to account services to find that out too.

Abby_M

Hi @Soothinghands

Thanks fot posting in the sellers community!

A new federal law takes effect on November 12, 2026 that redefines which hemp and hemp-derived products are legal. Because of this change, Square is winding down its CBD Program. After the law takes effect, selling CBD and hemp-derived products — online or in person — will no longer be permitted on Square’s platform.

Hope that helps, please feel free to reach out to us directly if you have any other questions!

Abby_M
Square Loans Team
Sign in and click Mark as Solution if my reply answers your question.

This is a service email from Square Financial Services, Inc., a wholly owned subsidiary of Block, Inc. All loans are issued by Square Financial Services, Inc, a Utah-Chartered Industrial Bank, Members FDIC.