Solved: Re: A bill pay check I emailed can't be cashed, be...

TFacePainUs

I sent a bill pay check to one of my subcontractors via email check. I didn't realize her bank would not deposit or cash it because of her name change. She got married. This was the first time I've used Square Bill Pay. I now realize that Square immediately removed the funds, and that it looks like there's no way to "void" the check. I have left a service ticket, but hoped I might get some answers here. BTW, I'm Teresa, and I own a face painting and airbrush business. Thanks in advance.

TheRealChipA

Hey there @TFacePainUs.. At this time, only Square Support can cancel checks. We can cancel ACH transfers before 5pm PT the day they are issued, but after that even transfers have to be handled by Square Support, right now. So, what you have done by opening a ticket is all you can do. Once Square has done what they need, it usually takes 1-2 business days for you to receive the funds back in the payment method that was used.

Hopefully, there will be a mechanism in place for use to do that ourselves. But I don't see it on the immediate Banking product roadmap right now.

Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)

Was my post helpful? Take a moment to mark it as a solution. Marked solutions help other sellers find possible resolutions to similar problems. Also, if you find your solution elsewhere (say, through Support), it is helpful to come back to your post and tell us about it, then mark that as a Solution. Solutions are what this Community is all about!

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TheRealChipA

Hey there @TFacePainUs.. At this time, only Square Support can cancel checks. We can cancel ACH transfers before 5pm PT the day they are issued, but after that even transfers have to be handled by Square Support, right now. So, what you have done by opening a ticket is all you can do. Once Square has done what they need, it usually takes 1-2 business days for you to receive the funds back in the payment method that was used.

Hopefully, there will be a mechanism in place for use to do that ourselves. But I don't see it on the immediate Banking product roadmap right now.

Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)

Was my post helpful? Take a moment to mark it as a solution. Marked solutions help other sellers find possible resolutions to similar problems. Also, if you find your solution elsewhere (say, through Support), it is helpful to come back to your post and tell us about it, then mark that as a Solution. Solutions are what this Community is all about!

A bill pay check I emailed can't be cashed, because of marriage name change. How to resolve?