staff syncing to external calendar

[Sophiejohnson83]

I have a new member of staff- she has created a profile connected her calendar. It is aso ticked on her google calendar so its showing visability but her appointments are not showing up on the external google calendar only inside thr square one. 

Ive checked everything and cant think what else to do 

[Summer2024]

Hi, @Sophiejohnson83 ! 

I have reached out to our Appointments team to take a look at this and provide their insight. I'll be back when I have a response from them. 

[Summer2024]

@Sophiejohnson83 the new staff member likely only connected their Google Calendar for importing availability (inbound sync), but hasn't set up the export (outbound sync) which is what pushes Square appointments to the external Google Calendar. These are two separate setup steps.

Your staff member will need to go into Calendar Sync settings and explicitly set up an export for themselves. Once that's done, existing appointments will backfill and future ones will auto-sync.

I hope this helps!