appointment issues

[avsgroup]

We're having an issue with editing booked appointments in our calendar. Specific team members don't show up in the Staff dropdown when you edit a booked appointment, even though they're bookable for that service at that time. I've already checked the service variations and permissions, location and all of that is accurate. I'm curious whether it's a known bug and or how people are resolving this issue?

[Manny_SelSq]

@avsgroup 

Missing staff in that dropdown isn't something I've seen reported as its own issue, so I can't point you at a known bug. What comes up a lot is the appointment editor locking down for bookings made through your online booking site, especially prepaid ones. Doesn't quite match what you're describing, but it could be related.

If it is, the way through is usually to cancel and rebook on the right staff, or create the new appointment first and cancel the old one. Before that, though, check the service line inside the appointment. A yellow "not assigned to perform" warning means the booking has lost its link to whoever was assigned, which has shown up before as "deleted staff" with no staff option at all. Removing the service and adding it back reattaches it.

Worth opening the same appointment in the Square Appointments app too, if you've been working in the Dashboard, or the other way round. They don't always show the same fields.