Why is the time zone incorrect with Square Appointments?

[Mae80]

[The title of this thread has been edited from the original: Time Zone]

I am having a problem with booking appointment with correct time. I set a client appointment for 1:30 p.m. and square send the time for 3:30 p.m.. Calendar time zone (PDT) differs from business time zone (CDT)

[Kassi_]

Thanks for adding that information, @AZhairnerd. 

I am going to recommend reaching out to our Appointments team: 1-855-700-6000. It sounds like you have all of your settings set up correctly, but there is some disconnect in booking. 

The Appointments team will be able to dig into this a little deeper. 

Thank you! 

[therealjlew]

My business is in PST. I will be traveling for the next several days in the CST. I need to be able to book clients in the proper timezone while traveling. The calendar is throwing me off showing the incorrect timezone - is going to send my client the incorrect confirmations? 

~frustrated traveler~

[Arie]

Hey @therealjlew,

Thanks for reaching out and sorry to hear about the frustrating experience! Have you had a chance to change your business's time zone? If your customers book online via your appointments booking page, you can also check out @KASSI_ 's response above. When you allow customers to choose the timezone when booking, notifications will be sent out in the time zone they selected when scheduling the appointment. 

[therealjlew]

My business timezone hasn’t changed. I’ve just gone on vacation for a few days. My business stays in the same location while the calendar seems to follow my timezone when i go on vacation even though I have a stationary brick and mortar business. I wish there was a setting to keep the calendar from shifting. It’s too complicated to schedule clients while traveling. 

[Arie]

Sorry about the confusion, @therealjlew. So just to clarify: You're travelling to a different zone, but still booking appointments for your usual business location, for when you return from vacation? 

[therealjlew]

Yes. I also have clients using my online booking. Not sure how they’re viewing my calendar either….? Didn’t realize traveling would be so complicated. 

[christinaclark]

Has this problem been solved? My business is in Pacific timezone. I traveled to Mountain timezone.  Obviously my phone updated timezones, but my physical business did not. I scheduled appointments while in Mountain time and I got nothing but confused patients. When I got home, all of the appointments shifted and i was double booked. Nobody should have to lock the devices location to have Square function properly. This will be a deal breaker if there is not a solution.

[christinaclark]

In addition, when I was in Mountain time, reminders were sent to patients in the wrong timezone. So unprofessional. 

[Jlboyd03]

I am having heck with this since I got a new phone. I have locked in all required time zone ideas listed above. And yes set my phone with Arizona.  As well as booking app. But Still booking incorrectly... did anyone sold this issue? What am I missing? Yes I called main support. No help yet. ARIZONA 

[JJ_]

Hello @Jlboyd03 and welcome to the Seller Community 

Can you share here what exactly is your current situation? I would like to take a closer look. 

[hieule89]

Its very simple. Go to your Dashboard - look for Business Information - look for Location - Click on your listed business - Then scroll down and look for Business Hours - There is the way you can change your time zone. Hope this help 🙂 

[FJackson]

I’ve found a Temporary solution until the issue is fixed!!!

i have had this issue for far too long as I travel often. The only thing that seems to work is going into your phones date/time settings and setting it to your business time zone temporarily when confirming appointments. Then changing it back to your current travel time zone once you’re finished booking the appointment for your client. (I know it’s extremely ridiculous but it has helped me in the meantime)

My square account settings are set to be locked to my business location. This only assures that the clients see the correct time zone on their end but it does nothing for me on my end. Adjusting the time on my phones settings while I confirm bookings is annoying because the time on my phones clock is also changed temporarily but it has been the only thing that works so far. Hope this helps! 

Square team, please make it easier for us!