We paid more than $1k for this service and can’t charge no-show?

[VSNailsandSpa]

So this has been very annoying. Everything has been setup correctly and it keeps on happening especially during the holiday season that we can’t charge late cancellation and no-show. What the heck is going on Square? Who will pay us for our loss? 

[RobynR · Accepted solution]

Hey @VSNailsandSpa,

Welcome to the Community, and thank you for sharing your concerns.

I understand how frustrating it must be, especially during such a busy season, when no-show and late cancellation fees aren’t being applied as expected.

To help troubleshoot, could you confirm the following:

1. Are your no-show and cancellation fees properly enabled in your Square Appointments settings?
2. How long has this issue been occurring, and was it a one-time incident or has it been happening consistently?

In the meantime, here’s a troubleshooting guide that might help resolve any issues with your Square Register.

Let me know if you notice anything specific during troubleshooting, and I’ll be happy to assist further!

[Getdeadcrew]

I'm having this same issues suddenly.  Been using square and no show protection for years and rarely had issues. Now banks have added features where the client can "turn off" their card for the day 🥴  and it will decline the transaction.  Or if they have no funds in their account or used a gift cadd it will decline. Unfortunately it seems square is not doing anything to validate the cards on file anymore prior to booking (like running the card for .01 or something to make sure it goes through) 

You can however charge the clients card on file for up to 14 days after the missed appointment. So if I continue to not hear back from them. I will continue to try and run the fee until their card is hopefully "turned back on" or has funds 🙄 ive had more no shows than ever since the holiday season and have had 4/10 of their cards decline and me lose hundred in $ 😞 ive considered switching to deposits but it's such a hassle as well tbh.