Hello,
My client booked an appointment online and paid a deposit. Unfortunately, she needed to cancel the appointment that morning and planned to contact me within the next few days once she knew when she could reschedule.
Normally, the deposit would be forfeited in this situation, however, she had a valid reason for cancelling, so I made an exception and cancelled the booking.
I would now like to transfer the deposit she has already paid to her new appointment so that the remaining balance reflects the deposit already received.
Is there a way to transfer or apply the existing deposit to her new appointment in the system, or would I need to manually enter the deposit amount as a discount on the new booking?
