Tipping Question

[Haircromancy]

So I just started using Square appointments for my clients. One of my clients prefers to pay via invoice, but they wished to add a tip and could not. How do I set up tipping on an invoice (if it’s possible)? They will be a reoccurring client. 

Additionally, is there a way to take a tip after a transaction is complete? I have tipping turned on but the customer rushed through the checkout screen and “didn’t read” but wanted to leave a tip anyway. 

[ryanwanner · Accepted solution]

Hello @Haircromancy !

For your first question, you can enable tipping on a per invoice basis or via an invoice template.

Per invoice: there is a check box when you create an invoice that says "Allow customer to add a tip." Make sure that box is checked.

Per template: Web Dashboard -> Invoices -> Settings -> Invoices. Choose the Square Template (or create a new template), click the Edit button in the bottom right of the screen. Scroll down and check the "Allow customer to add a tip" box and save. Now every invoice will have the tipping box checked by default. (You can always override and deselect it if need be)

For your second question, unfortunately there isn't a way to go back into a closed ticket and add a tip. If your customer still wants to leave a tip the best/easiest way is for the customer to hand you cash. Otherwise you could always create a custom amount for $1, and let the customer add the tip in on checkout again. Messy but doable.

Hope this helps!

[GP5]

When will the $200 max tip be eliminated 

such garbage business practice by Square 

[ryanwanner]

Hello @GP5 !

Sorry to hear that the tipping policy, which is fully defined in this help file, doesn't work for your business.

I understand why Square has this in place: this is a really easy way to get past taxing regulations for a business. Having customers "tip" to get to the correct dollar amount of the sale has caused the IRS to get a little angry in the past. Tip income doesn't show as business income so this is a way to pass the buck on taxes. Sure the tip recipient will get taxed, but it's not at the rate a business gets taxed. If the tip liability is passed along to the employees instead of the business covering it, this means the business just passed the tax burden along. Pretty unethical.

I am definitely not saying that this is your intent at all. Every business is different and each case can be looked at on an individual level. This is why @JJ_ recommended calling into support and making your case for allowing higher tip limits. I'd recommend doing just that so tipping will work the way your business needs.

[WittigLD]

In creating a template and checking the box to let customer add a tip, it still doesn't allow the customer to add a tip in the invoice that they pay.

[Frida]

Hello @WittigLD,

Good to see you posting in the Seller Community again, welcome back! 😊

Are you creating the invoice from the Dashboard? Just want to make sure these are the steps you took:

(Check the box next to Allow Customer to Add a Tip before sending the invoice to the recipient)

Also, your customers can add a tip of up to 50% of the invoice total.

If your customers are still not seeing this option after doing the above, please let me know. 

[rococomac]

My client let me know they tried to tip $1500 but it would only let her tip $1000. I know her credit card company didn't flag it... 

The tip wasn't even 20%... so you are lying.

[JJ_]

Here is the current logic for tipping @rococomac

If the transaction amount is...

Less than or equal to $3  = Max Tip Amount is $3

Between $3 and $200 = Max Tip Amount is $200

Greater than $200 = 50% of amount, up to $1000

$1000 is the current max standard limit in Square. 

If you are finding yourself constantly needing to go above the limit please reach out to our Phone Support Team and let them know you would like to be considered for Higher Tip Limits. If you wish to proceed with this, when you have a moment, please reach out directly by logging into your Square account and heading here.

[GP5]

Square has never let me know there is a $1000 limit I can only do $200 

[GP5]

I can’t even get more than $200 max tip for my employees than I have to cover anything over a $200 tip for my employees 

hopefully I will be able to start a class action lawsuit against square for this