Hello.
Can you please head over to your settings section to take a closer look at this:
- Select an appointment.
- Tap Edit.
- Make any necessary changes > tap Save.
- Tap Notification Type to select if and how you'd like to notify your customer of the changes > add an optional custom message.
- Tap Update Appointment.
If this does not work, please let us know, we'd be happy to look into this closer.
Sayra
Community Moderator, Square // Moderadora de la Comunidad, Square
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