Square Appointments Texts not Working for Clients with a specific Phone Carrier

[BryanXMD]

Our clients who were forced to switch their cell phone carriers from Carolina West to something else because Carolina West was bought by Verizon have not been able to receive our reminder texts. The texts show as red undelivered on our end. The phone carrier switch happened in August. I talked to Square, Carolina West and Verizon and no one seems to know. It is possible our system (Square) sees the number as being 2 different carriers so want let it send. I keep hoping the problem will fix itself but so far it hasn't. Is there something on our side that needs to be changed? Is there something within Square that needs to be changed? 

[Hailey]

Hey @BryanXMD thanks for reaching out and trying to be proactive in asking if there is something you can do. As you know, this is a known issue and we have teams investigating. I've added this follow up from you to the investigation report. 

I'm sorry for not having a solution for you yet! In the meantime, as I'm sure you already are, please use email reminders or contacting affected clients directly so they don’t miss appointment details.

[SiBellebeauty]

This is really strange?! In theUK we have not experienced this ourselves. Hope you get it sorted!!