Solved: Square Appointments - Post-Appointment Messaging? - Page 2

mitin · ‎01-03-2025

Hi everyone,

I'm trying to figure out if it's possible to send automated messages to customers after their appointments are completed in Square Appointments. I'd love to be able to automatically send a thank you note and maybe even a request for feedback or a review.

I know you can configure reminders and notifications for upcoming appointments, cancellations, and reschedulings, but I can't seem to find an option for post-appointment messages.

Am I missing something? Is this just not a feature in Square Appointments? It seems like a pretty basic and useful function to have.

Any insights would be appreciated!

rjonin · ‎02-07-2025

Hello @mitin ,

A work around may be through the feedback section. https://squareup.com/help/us/en/article/5241-get-started-with-square-feedback?utm_medium=web&utm_sou...

You may reply to your customers(with coupons, a message etc) who send in feedback from their receipt. This may be cumbersome if you have a large customer base.

Perhaps, the other way is square marketing. You may set up an automation via text or email. https://app.squareup.com/dashboard/customers/marketing/automations

I hope these help.

Alicia | PEINT
@getpeinted

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TCSlaguna · ‎03-11-2026

@CurlyDoodle We would like a non-public facing review system that we can ask questions we’d like about the services client received with a certain service provider.