Square Appointments App Availability Issue

[faunasugaring]

Loving Square appointments so far but the mobile app (for phone and iPad) doesn’t let you book a new appointment within your actual availability. If you hit “book next” or “new appointment” it allows you to create an appointment at any time instead of showing available times. So you risk double-booking. Totally defeats the purpose and any use for the app if we can’t book new appointments. Hopefully this can be fixed asap, the online browser version allows me to select the proper availability but it’s not as convenient as the app to use. Anyone else experiencing the same issue?

[Kassi_]

Welcome to the Community, @faunasugaring - 

Thank you for your feedback on your experience with the Appointments app. 

Are you seeing this even in your account owner log in? Or is this what you're seeing when logged in as an employee? 

I will keep an eye out for your reply👀. 

[faunasugaring]

Happy to provide feedback. I am seeing this both ways unfortunately, in my owner account AND logged in as an employee...still the same issue 😞

[_Violet]

Hi @faunasugaring 👋 Alanah here, stepping in for @KASSI_

Sorry to hear that you're still experiencing some issues with the Square Appointments app. We'd definitely like to get this working correctly for you and your customers.

When you have a moment, please reach out to our Support Team here. Our Support Team will be able to take a look at your account through the app and can also escalate this issue further to our Engineers if necessary. Thank you!

[faunasugaring]

Cool, will do. Will update this thread when it's (fingers crossed) fixed! Thanks