Payments and Cancellations

[LOCosophy]

I am a salon owner and I have a cancellation policy. Under Payments and Cancellations, I can customize when a client cancels. I selected 2 days however Square does not enable the client to cancel in 2 days. It's more like 48 hours. For example if the appointment is Wednesday at noon and the client attempts to cancel on Monday at 12:01 pm, Square will not let them. Can square remove 2 days and add 48 hours instead? Saying 2 days is misleading. 

[Laurie_]

Hi @LOCosophy thanks for sharing your feedback with us!

Having additional cancellation timeframes outside of what is already available is indeed a feature request. I'd be more than happy to pass this on to our Product teams for consideration. I've also gone ahead and moved your post to our Ideate board so we can better track this on our end.

From what you've described, it sounds like you want to offer two full business days for your clients to cancel their appointments, versus 48 hours until their appointment - have I understood you correctly? 

If that's the case, the only option we can suggest in the meantime would be to add some clarifying text to your Cancellation Policy, outlining the cancellation timeframe of 48 hours from the date and time of the booked appointment. 

Keep an eye on this thread for updates and let us know if you have any other questions!

[mdgolden01]

I just have it written in my policy that they have xyz hours to cancel. 
for the work around.