Online booking is currently unavailable for this location..?

[aprueher]

I have online booking selected for all my services, as well as being assigned to a team member, and its still showing 

"Online booking is currently unavailable for this location"

Im getting quite frustrated as my friend literally made his yesterday and had zero issues, looked at mine and isn't sure either..

[Summer2024 · Accepted solution]

Hi, @aprueher !

I'm going to do a breakdown of all the things that could cause the "Online booking is currently unavailable" message, as this often involves multiple layers of settings beyond just service and staff assignment.

Complete Checklist for Online Booking:

1. Location Settings:

   • Go to Dashboard > Settings > Locations
   • Verify:
     • Location is marked as active
     • Online booking is enabled for this location
     • Business hours are set correctly
     • Time zone is correct

2. Staff Settings:

   • Go to Dashboard > Team
   • For each team member, check:
     • Status is set to active
     • Availability hours are set
     • Services are properly assigned
     • "Allow online booking" is enabled
     • No conflicting time-off scheduled

3. Service Settings:

   • Go to Dashboard > Services
   • For each service, verify:
     • "Enable online booking" is toggled ON
     • Duration is set correctly
     • Price is set
     • At least one team member is assigned
     • Service category is active

4. Booking Site Settings:

   • Go to Dashboard > Settings > Online Booking
   • Check:
     • Booking site is activated
     • Lead time settings are appropriate
     • Booking window is set correctly
     • No conflicting booking rules

Common Issues & Fixes:

1. Availability Problems:

   • Ensure staff have available time slots
   • Check for accidental time-off blocks
   • Verify business hours match staff availability
   • Look for buffer time conflicts

2. Service Configuration:

   • Double-check service duration
   • Verify preparation time settings
   • Check cleanup time settings
   • Confirm pricing is entered

3. System Status:

   • Clear browser cache
   • Try incognito/private browsing
   • Test on different devices
   • Check internet connection

Step-by-Step Verification:

1. Test Booking Flow:

   • Open your booking site in incognito mode
   • Try booking each service type
   • Note any error messages
   • Test different dates/times

2. Check Scheduling Rules:

   • Review lead time requirements
   • Check maximum booking window
   • Verify appointment buffer settings
   • Confirm cancellation policy settings

3. Verify Payment Settings:

   • Check if prepayment is required
   • Verify payment methods are active
   • Confirm deposit settings if applicable

If Still Not Working:

1. Quick Reset Process:

   • Disable online booking completely
   • Save changes
   • Wait 5 minutes
   • Re-enable online booking
   • Save changes
   • Test again

I hope this helps. Let me know!