My assistant reads "Customer has unsubscribed from receiving text messages"...but they have not!

[SFVS]

How do I fix this?  So that I know the client is receiving these text communications being sent?

Thanks!!

[Ria]

Hi @SFVS - Thanks for reaching out!

Sorry to hear that you're experiencing some difficulty.

Thank you for allowing us a moment to investigate this matter.
This appears to be an account specific issue that our engineers may need to look into correcting for you. 

At your earliest convenience please reach out to our support.

Phone support is available Monday - Friday 6 AM - 6 PM PST. The telephone number is (855)700-6000.

I hope they are able to get this request escalated for a prompt resolution.